Complaint Procedure 📝

Your Feedback Matters to Us

Complaints procedure is displayed in the Little Bees reception. We would hope that all our parents/carers would feel comfortable about approaching any member of staff to discuss an issue of concern and would be confident that the staff would deal effectively and promptly with their complaint. Should you feel uncomfortable speaking directly with the staff member, please speak with the Little Bees Manager who will be more than happy to investigate and support you with your complaint. Similarly, if you have any suggestions to make about how we could improve the service you receive, please discuss the matter with the Little Bees Manager.

Feedback

We continually strive to improve our services and welcome feedback at any time. We conduct an annual parent questionnaire in the summer term and collate your comments and formulate an action plan based on these results to identify ways in which we can improve the setting. If you have any queries or comments regarding the setting please feel free to speak to the Setting Manager. Our complaints policy is displayed on Notice board.

Finally we hope your child will enjoy coming to Little Bees. If there is anything worrying you or about which you’d like more information, we hope you will feel you can come and talk to us. If you have any comments, critical or otherwise, please pass them on either directly to a member of staff or by an email so that we can take any appropriate action, if necessary

1. How to Raise a Complaint

• Speak to the Staff: Often, concerns can be resolved quickly by talking to your child’s key person or another member of staff.
• Contact the Nursery Manager: If your issue is not resolved or you prefer, you can raise your complaint directly with the nursery manager.
• Put It in Writing: For formal complaints, please send an email or letter detailing your concerns. This helps us address the matter clearly and efficiently.

2. What Happens Next?

• We will acknowledge receipt of your complaint within 28 working days.

3. If You Are Not Satisfied

• If you feel your complaint has not been resolved to your satisfaction, you can escalate it to the nursery owner.
• If still unsatisfied to how we have dealt with your complaint you have the right to Contact Ofsted.